Support

Something not working, or a question about your account? Email support@sericaia.app and you'll get a reply within a few days. Sericaia is made by one person, so it may not be instant — but every message is read.

I can't sign in

Use Forgot password. You'll get an email with a link that works once and expires after 30 minutes. If it hasn't arrived within a few minutes, check your spam folder before requesting another.

If you signed up with Google, use Continue with Google rather than a password — accounts created that way don't have one.

Deleting your account

In the app: Profile → Settings → Delete account. On the web: Settings → Delete account. You'll be asked for your password to confirm.

Deletion is immediate and permanent. Your visits, reviews, lists, comments, photos and profile are erased — not hidden, and not recoverable. If a photo can't be removed from storage at that moment, it is queued and retried until it is gone.

You don't need to contact us to delete your account, and we won't ask you to justify it. If you can't reach the button — you can't sign in, for example — email us and we'll do it for you.

Reporting content or someone's behaviour

Every review, comment and profile has a Report action behind the “…” menu. Reports are reviewed and content that breaks the Terms is removed from every public surface.

You can also block someone from their profile. Blocking hides their content from you and yours from them.

If you believe someone is at risk of harm, contact your local emergency services first — we cannot respond quickly enough to be the right first call.

A restaurant's details are wrong

Restaurant names, addresses, opening hours and photos come from Google's Places API, so we can't edit them directly. Corrections made in Google Maps flow through to Sericaia. If a restaurant is missing entirely, search for it when logging a visit — it's added the first time someone logs it.

Your data

What we collect and why is set out in the Privacy Policy. To request a copy of your data, or to ask what we hold about you, email support@sericaia.app.

Reporting a security issue

Email support@sericaia.app with the details and how to reproduce it. Please don't post it publicly until it's fixed, and please don't access, change or delete data that isn't yours while investigating.